Assistant Manager - Client Success

About The Wedding Company (TWC) The Wedding Company is a tech-enabled, full-stack wedding planning platform that manages the entire wedding journey end-to-end. With a curated vendor network, expert planning assistance, and a customer-first approach, we help couples plan their dream weddings seamlessly. Role Overview We’re hiring a Customer Experience Manager — a central resource responsible for owning and enhancing the customer journey at every stage. From acting as the face of TWC to resolving escalations and ensuring internal accountability, this role ensures every client enjoys a frictionless, delightful experience. This is a high-ownership role for someone who thrives in a cross-functional setup, can problem-solve deeply, and champions customer satisfaction and service excellence. Key Responsibilities 1. Customer Relationship & Experience Management ● Act as the customer-facing POC beyond the assigned Wedding Experience Manager (WEM), Wedding Planner (WP), or Relationship Manager (...