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Full-time

Assistant IT Supporter

Posted by DSV • Parañaque, Metro Manila, Philippines

📍 Parañaque, Metro Manila 🕒 March 02, 2026
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About the Role

Time Type:

Full Time

Position target:

An Assistant IT SUPPORTER’s main responsibility is to support customers via phone, email and IM Chat. This includes processing User Admin related requests and doing first line troubleshooting and analysis for technical concerns raised via the support channels mentioned including those raised via the Self-service Portal (SSP).

Responsibilities:

  • Acts as the first and single point of contact for IT clients in the organization in all matters related to the IT area, building trust and a professional image of IT services provided by the IT organizational unit. 

  • Communicates with Service Desk Customers via formal and dedicated communication channels: email, chat and phone.

  • Acts in relation to problems reported by Service Desk Clients, including collecting, analysing, and recording information about a reported problem in the ITSM application, and attempts to solve the proble...

    • Job Details

    • Location Parañaque, Metro Manila
    • Job Type Full-time
    • Category Computer Occupations
    • Posted March 02, 2026
    • Deadline April 11, 2026

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