About the Role
What You’ll Do
Team Leadership & Execution
- Set clear team goals aligned with business priorities
- Translate objectives into actionable plans and track progress
- Identify risks early and drive accountability to ensure timely delivery
- Foster a collaborative, open, and high-performing team environment
IT Service Delivery
- Serve as the escalation point for IT-related issues across hardware, software, and systems
- Ensure service delivery meets SLA commitments
Endpoint Support & Maintenance
- Oversee support and performance of end-user devices (laptops, desktops, etc.)
- Lead initiatives to improve support capabilities and response time
- Plan preventive maintenance and ensure operational reliability
Security & Compliance
- Ensure endpoint security through patching, updates, and controls
- Monitor incidents and str...
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