About the Role
To support the company's IT infrastructure, applications, and users by providing day-to-day technical assistance, system administration, and troubleshooting. The role ensures smooth IT operations and contributes to continuous improvement of IT services within the organization.
Daily
- Provide first-level IT support to end-users for hardware, software, and network issues.
- Monitor system, server, and network health status. M
- anage user account creation, modification, and deactivation.
- Conduct routine backup verification and ensure data recovery readiness.
- Perform preventive maintenance on PCs, printers, and network devices.
Monthly
- Update and patch IT systems, servers, and security solutions.
- Prepare monthly IT incident and helpdesk reports.
Yearly
- Participate in IT infrastructure upgrades and project implementations.
- Support internal and external IT audits and co...
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