Assistant Director - Customer Support, Compliance & Excellence

RDX Sports is a globally recognized brand with over two decades of market presence. We are looking for an Assistant Director – Customer Support, Compliance & Excellence Department to join our global team. This role is critical in driving customer service excellence, ensuring compliance with regulations, and enhancing operational efficiency across multiple e-commerce platforms, including Shopify, Amazon, and other online retail channels. Reporting to the Vice President, the selected candidate will work closely with cross-functional teams to maintain compliance, improve customer support processes, and lead initiatives that enhance service quality across our global operations.

Key Responsibilities

• Customer Support Management: Oversee and optimize customer support operations across Shopify, Amazon, and other online retail platforms.
• Develop and implement scalable customer support strategies to enhance user experience and retention.
• Ensure t...