Assistant Contact Centre Manager (Customer Service) - KL

Qualifications

Requirements:

1. Bachelor’s degree or equivalent diploma.
2. Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
3. 8+ years of experience in operations, preferably in BPO/ITES industry.
4. 5+ years of people management experience, including managing team leaders, and a strong desire to develop team members.
5. Empathy for the social community platform users and passion to create an exceptional user experience and provide outstanding support.
6. Significant experience in a complex fast-paced environment.
7. Excellent written and verbal communication skills.

Preferred Requirements:

1. Having high cultural awareness of political and social situations is a plus!
2. Proficiency in English and multilingual is highly preferred (de...