About the Role
Description
Reporting to the Regional Operations Manager, you will be responsible for:
Maximizing customer retention by driving and ensuring customer satisfaction
Validating corrective action for complaints, responding to escalated inquiries/requests quickly and professionally, while adding value at every opportunity, while documenting in accordance with corporate policy
Facilitating activities related to new account start-ups and closeouts
Developing new business opportunities
Ensuring and documenting that each site is fully staffed with trained, equipped and motivated personnel who can routinely execute on the customer’s mandate, as well as the company’s contractual obligations
Facilitating essential personnel management for staff and non-supervised accounts including evaluation of field staff
Completing requisitions...
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