About the Role
The AR Query Handling Supervisor is responsible for leading a team of customer support agents to ensure timely, efficient, and qualitative handling of customer billing inquiries and related queries. This role focuses on maximizing customer satisfaction, effective credit collection, and managing operational performance in both front office and back office environments.
Key Responsibilities:
- Team Leadership: Recruit, build, manage, and develop a motivated team of customer support agents to maximize performance and ensure the delivery of agreed objectives.
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