About the Role
Key Responsibilities
Guest Services
Welcome guests warmly and assist with check-in/check-out procedures under supervision.
Handle guest queries, give hotel information, and guide them to facilities/services.
Coordinate luggage assistance with the Bell Desk when required.
Assist in managing guest requests and ensuring timely follow-up.
Operational Tasks
Support in preparing guest registration cards, keys, and welcome amenities.
Help in updating guest profiles and ensuring accurate data entry in PMS (Opera).
Observe handling of reservations, walk-ins, room allocation, and upselling techniques.
Monitor lobby cleanliness and report any issues to housekeeping or engineering.
Communication & Coordination
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