Applications Support Engineer

Position Overview

We’re looking for an Applications Support Engineer to join our team! As a key member of the Applications Support Team, the Applications Support Engineer will be responsible for monitoring and maintaining an organization's application and network infrastructure, ensuring optimal performance and uptime. They proactively identify, troubleshoot, and resolve network issues to prevent disruptions and support continuous business operations.

If you’re passionate about proactive support, collaborative problem-solving, and continuous improvement — this role is for you!

Key Responsibilities

• Incident Ownership & Operations Support: Work in a rotating shift and proactively monitor systems and take clear ownership of incidents through investigation, stabilisation, resolution, and follow-up.
• Impact Assessment & Prioritisation: Assess service, customer, and regional impact to prioritise work and guide response decision...