About the Role
**1.Position Summary**
The Application Technical Specialist role is responsible for supporting IT Systems used within the business. The role holder will be required to open, track, triage and resolve (where possible) ITSM tickets, effectively manage issue hand off to the relevant second / third line support teams. The role will also require knowledge in batch job scheduling, monitoring, and troubleshooting - leveraging Autosys, Control-M, Redwood, and IBM Workload Automation.
**2.Essential Duties and Responsibilities (Key Activities)**
+ Manage tickets in the current ITSM system and ensure timely resolution of issues or escalation to proper resolver group for additional support.
+ Identification and escalation of Priority 1 (P1) issues.
+ Monitor and manage batch jobs across SAP and non-SAP systems.
+ Proactively identify and resolve job failures, ensuring minimal disruption to business operations.
...
The Application Technical Specialist role is responsible for supporting IT Systems used within the business. The role holder will be required to open, track, triage and resolve (where possible) ITSM tickets, effectively manage issue hand off to the relevant second / third line support teams. The role will also require knowledge in batch job scheduling, monitoring, and troubleshooting - leveraging Autosys, Control-M, Redwood, and IBM Workload Automation.
**2.Essential Duties and Responsibilities (Key Activities)**
+ Manage tickets in the current ITSM system and ensure timely resolution of issues or escalation to proper resolver group for additional support.
+ Identification and escalation of Priority 1 (P1) issues.
+ Monitor and manage batch jobs across SAP and non-SAP systems.
+ Proactively identify and resolve job failures, ensuring minimal disruption to business operations.
...
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