Application Support Specialist [L1]

About the role

We are seeking a Application Support Specialist to join Sedna to help deliver on our promise of world-class support to our customers. This position requires a deep understanding of troubleshooting, root cause analysis, and software solutions to effectively resolve customer issues. This is a hybrid role working remotely in Colombia, aligned to our EDT hours.

Your responsibilities

Here’s a bit more on what you can expect to be doing day-to-day:

Issue management – handling incoming customer requests by triaging and ensuring timely resolution. You will need to identify, analyse, and document trends in customer issues, including the systematic identification and reproduction of bugs for the product development teams which will involve a rotating weekend on‑call. Skilled in identifying and resolving common API errors, including interpreting logs and working with technical teams to diagnose integration, UI, bug related iss...