Full time

Application Support Specialist

Posted by Softpos Teknoloji A.Ş. • İstanbul, İstanbul, Turkey

📍 İstanbul, İstanbul 🕒 February 24, 2026

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About the Role

Description
As 2nd level support, handling customer demand (configuration level bugs, service, and information requests) which do not require code change.
Delivering support team related work items during implementation phase of the project.
Providing application support to customers for general and merchant related issues by remote connection or telephone.
For customer demands which required 3rd level support, supporting the process during requirement clarification, testing/verifying and submission of the solution.
Providing 2nd level support, for incidents on the services under responsibility of the team.
Executing manual/scripted tests before/during and after deployments of the applications.
Plan and prioritize work in accordance to Service Level Agreements.
Working together with the teammates and customers to define recurring issues to classify as problem, finding root-causes and permanent solutions.
            

Job Details

Location İstanbul, İstanbul
Job Type Full time
Category Computer Occupations
Posted February 24, 2026
Deadline April 05, 2026

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