Application Support Senior Officer

MAIN PURPOSE OF THE JOB:

·Coordinate with teams and resolve all complex application and system issues.

·Design and maintain expertise in flow of application process and systems related to company.

·Administer and resolve applications issues, provide updates and perform root cause analysis.

·Plan execute books and implement applications and configuration change procedures to ensure optimal quality assurance for all applications.

·Develop, sustain and evaluate delegated business processes and related applications.

·Supervise all alerts related to application and system procedures and provide services proactively.

·Maintain good professional relationships with counterparts of Operation and customer support departments.

·Perform root cause assessment and debug all issues on availability of applications.

·Coordinate with departments and administer code migrations in various environments and production outputs.