Application support

Mandatory Skills

• Azure on-premises experience – VD is moving from On Prem to Azure cloud; experience needed with Windows application knowledge, and some Azure components such as login and permissions, network, storage.
• Application testing
• Troubleshooting experience
• Support experience – good to have, not must
• Good communication skills – must have

Technical Background

• Validate end‑user functionality on NDS.Next desktops (e.g., M365 suite, firm‑wide common applications such as digital‑assistant tools, business applications from an internal app store, web applications, and line‑of‑business tools)
• Perform application testing, defect reproduction, and regression testing before and after migration
• Troubleshoot and resolve issues across Windows, applications, and desktop environment configurations; issues will be routed by the helpdesk team
• Write clear user updates and te...