Application Support

Key Responsibilities

1. Application Implementation & Configuration

2. Configure and deploy applications based on client requirements and approved specifications

3. Assist in system setup, user access configuration, workflows, and data structures
4. Support data migration, validation, and system testing activities

5. Ensure implementations align with best practices and product standards

6. Client Support & Issue Resolution

7. Provide Level 1–2 application support to clients via ticketing systems, email, or calls

8. Diagnose, troubleshoot, and resolve application issues or escalate as needed
9. Document issues, resolutions, and recurring concerns for continuous improvement

10. Ensure timely resolution in line with agreed Service Level Agreements (SLAs)

11. User Training & Adoption

12. Conduct user orientations, product walkthroughs, and training sessions (...