Application Support

Requirements
Description and Requirements
Responsibilities:
Monitor and action SCOM Alerts for TV2
Monitor and action Splunk Dashboards for TV3/TV2 monitoring and quires
Monitor and action CVOC/IQ probes
Monitor and action OSC email box as needed
Monitor and action Lynx/Remedy queues if time sensitive
Transfer and monitor 24x7 Toll Free OSC phone line
Escalate issues to TS Dev/OPS T4 teams as needed
Take Inbound or Escalate issues to Vendors Service Centers/NOCs teams as needed
Escalate issues to Leadership/TELUS Event Management teams as needed
Follow Incident Management processes
Document and communicate incident timelines/provide follow-up information as needed
Provide after hours Tokens to TELUS Vendors as needed
Required Skills:
Proficient in Optik TV/TV2 and architecture/infrastructure (MediaRoom)
Proficient in Pik TV/TV3 and architecture/infrastructure (MediaFirst)
Proficient in Microsoft/Linux servers
Prof...