Application Support Manager

Manager, ICT Airport Applications Support:

The
Manager, ICT Airport Applications Support
is a key leadership role responsible for ensuring the
operational health, reliability, and excellent user support
of all critical Information and Communications Technology (ICT) applications essential for airport functions. This role manages the technical support team, oversees financial processes, and utilizes performance data to drive continuous improvement in service delivery.

Key Responsibilities:

Technical Support and Service Delivery

Oversee and manage
the 1st, 2nd, and 3rd-line technical support teams for mission-critical airport applications, including:

• Common Use Terminal Equipment (CUTE/CUPPS)
• Airport Operational Database (AODB)
• Flight Information Display Systems (FIDS)
• Baggage Handling System (BHS) interfaces
• Access Control and Security Systems (ACSS) applications
• Establish, monitor, an...