About the Role
Responsibilities
- Provide expert service support as L3 specialist for the service
- Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed
- Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact
- Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines.
- Problem corrective action plan proposals
- Deploy bug-fixes in managed applications
- Gather requirements, analyze, design and implement complex visualization solutions
- Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives
- Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests
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