Application Support

HR Business Partner & Talent Manager na Alter Solutions Portugal

Direct message the job poster from Act Digital EMEA - Alter Solutions

The Technician Application Support mission is to provide technical and functional support to users of the banks several applications. This position consists in support to user's requests; incident, problem and change management; coordination with other levels of support (ADM, Production, others). In addition, analytic and logical thinking problem solving mindset. Providing an end-to-end service delivery to our internal clients.

Prepare for releases and ensuring that the implementation and pre-production tests are carried out prior to the deployment.

Participate in continuous improvement processes and activities.

Analyse and assess operational incidents to optimise corrective and preventive actions following Problem management procedures ensuring a stable production environment.

Main Tasks