Application Support Lead– Oracle Systems
Posted by SGS • Bogotá, Bogotá, Distrito Capital, Colombia
About the Role
Job Description
We are seeking a Application Support Lead to lead and enhance our global application support services, with a focus on Oracle EBS R12 and Oracle Fusion Cloud. This role is based in Bogotá, Colombia , and plays a strategic part in ensuring service excellence across multiple time zones.
As a key member of the IT Corporate team, you will partner with business and functional leaders to drive system improvements, manage escalations, and oversee service delivery. You will lead a team of support analysts, manage vendor relationships, and ensure compliance with SLAs while promoting continuous improvement and innovation.
Key Responsibilities
- Lead, mentor, and develop a team of Application Support Analysts.
- Set performance goals and conduct regular evaluations.
- Ensure timely resolution of escalated issues.
- Oversee daily support operations and ensure SLA adherence.
- Manage extern...
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