Application Support Lead

We are seeking a highly skilled and experienced Application Support Lead to oversee our technical operations and lead our technical support team. This role is pivotal in improving the quality of our operations and spearheading the enhancement of our incident management processes. The ideal candidate will have a strong background in technical operations within a SaaS environment, with substantial experience in cloud applications and platforms. This individual will collaborate closely with engineering and support group managers to ensure all reported issues are addressed and monitored until they are resolved.

Key Responsibilities:

• Oversee the technical operations and lead the technical support team to ensure the highest quality of service and operational efficiency.
• Develop, implement, and optimize incident management processes to ensure timely resolution of all reported issues.
• Work closely with engineering and support group managers to monitor an...