About the Role
The Application Support Engineer plays a crucial role in maintaining and supporting various business applications to ensure smooth operations and customer satisfaction. This role is based in Singapore and offers a hybrid work environment, providing opportunities for both remote and onsite support.
Key Responsibilities:
- Provide technical support services to institutional and retail customer base as well as partnered vendors, with a focus on APIs, network connectivity, and application support
- Investigate and precisely communicate application issue referencing appropriate logs to development teams
- Gather requirements from clients and write up specifications for features
- Maintain and deploy API documentation, accounting for relevant engineering changes for all APIs
- Assist Retail support teams with operational tools to help the overall Support service.
- Clearly articulate issues to customers in a way that instills confidence ...
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