Permanent

Application Support Engineer

Posted by Giesecke+Devrient • Sant Joan Despí, Catalonia, Spain

📍 Sant Joan Despí, Catalonia 🕒 June 08, 2026

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About the Role

Mission / Role Purpose
The Application Support Engineer provides advanced application-level and operational support for production environments, bridging first-level support and engineering teams.The role focuses on incident, problem, change and service request handling, deep technical investigation, application operations, monitoring improvements, and continuous enablement of L1 support engineers.The position plays a key role in ensuring service stability, SLA compliance, and the continuous improvement of application support processes across multiple products and customers. 
Key Objectives
Handle and resolve application-level incidents, problems, service requests and changes across supported platforms.
Ensure completeness, accuracy and quality of ticket handling and documentation.
Support, guide and train L1 Support Engineers to improve first contact resolution and operational maturity.
Actively mo...
                

Job Details

Location Sant Joan Despí, Catalonia
Job Type Permanent
Category Computer Occupations
Posted June 08, 2026
Deadline July 18, 2026

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