Application Support Engineer

This position focuses on supporting and enhancing fabrication processes and content applications/services. The role will work closely with content teams and infrastructure personnel to support systems through proactive monitoring, troubleshooting/corrective action, and escalation, ensuring all systems and applications are functional and aligned with business SLAs. While this role primarily supports on-premises environments, familiarity with cloud technologies is a plus.

Key Responsibilities:

• Provide Level 1 and Level 2 on-call support for fabrication processes and content applications/services, quickly responding to incidents and service requests.
• Manage and resolve issues related to fabrication processes and content applications/services, applying updates and performing system upgrades to ensure compliance, security, and reliability.
• Schedule, coordinate, and implement changes to fabrication processes and content applications/services, following...