Application Support Engineer

Key Responsibilities:

• Handle L2 support cases for assigned applications.
• Troubleshoot and resolve issues related to application functionality, performance, integrations, and data.
• Run SQL queries for analysis, data checks, and investigations.
• Perform root cause analysis and propose permanent fixes where possible.
• Coordinate with the project manager and development teams for escalations or enhancements.
• Support clients using applications under managed services, including routine health checks and proactive monitoring.
• Prepare support documentation, incident logs, and status updates.
• Assist users during deployments, patching, and release activities.
• Follow agreed SLAs and maintain consistent service quality.

Technical/Professional Requirements:

• Bachelor's degree in IT, Computer Science, Software Engineering, or a related field from an HEC-recognized institution.
• Exper...