Application Support Engineer – L2

Responsibilities

• Receive, analyze, and manage
  client-raised tickets
  related to web and mobile applications
• Act as a
  bridge between clients and development teams
• Understand reported issues, reproduce them, and provide clear details to developers
• Coordinate with developers to ensure
  timely resolution of issues
• Track tickets through their lifecycle and ensure proper closure
• Communicate status updates and resolutions to clients professionally
• Ensure tickets are resolved within defined
  SLAs
• Perform basic troubleshooting, log analysis, and validation
• Document issues, resolutions, and known fixes for future reference

Qualifications

• 3 years of experience in
  Application Support (Web & Mobile)
• Experience handling
  ticketing systems
  (Jira, ServiceNow, Zendesk, etc.)
• Good understanding of
  web applications and mobile apps (Android/iOS)...