About the Role
Responsibilities
- Troubleshooting application and incident management activities
- Work on Linux/Unix commands
- Write shell scripting for app debugging
- Work with databases like MySQL/PostgreSQL
- Understanding distributed networks and application high availability and load balancing
- Understanding CI/CD toolkits
- Understanding network administration
- Excellent communication skills, and prior experience in a technical support role
Qualifications
- Bachelor's degree in information technology, Computer Science or equivalent
- Minimum 6 years of technical support role with hands-on experience in troubleshooting and incident management activities
- Minimum of 5 years of customer management and customer-facing experience
- Cloud certification (such as AWS, Azure, GCP) and knowle...
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