About the Role
Chubb Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia
Overview
Join to apply for the Application Support Engineer role at Chubb .
Responsibilities
- Provide, improve, and enhance stability of supported IT applications to business operations by reducing tickets through root cause analysis and permanent fixes.
- Monitor application service level compliance, help reduce risks, define mitigation plans, and assist in resolving issues when required.
- Ensure that tickets are formally closed and, where appropriate, review and record lessons learned.
- Adhere to compliance policies and enforce operating procedures.
- Drive operational excellence of business-as-usual processes.
- Provide regular and accurate reports to stakeholders as appropriate.
- Prepare achievable improvement plans and track activity schedules.
- Participate in the planning and coordination of Chan...
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