Application Support Engineer

• Lead and manage the Application Support team.
• Act as first escalation point for critical application issues.
• Monitor application health, incidents, and bugs.
• Analyze recurring issues and propose permanent fixes.
• Coordinate with development teams for bug fixes and enhancements.
• Ensure smooth deployments and post-deployment support.
• Support internal teams (Ops, Finance, Commercial, Zones) on application usage.
• Prepare and share incident reports, RCA, and performance summaries.
• Maintain system documentation, SOPs, and tutorials.
• Participate in UAT, release planning, and change management activities.
• Ensure system availability during peak operational hours

Specifications:

• Bachelor's degree in Computer Science, IT, or related field.
• 2–4 years of experience in application or system support.
• Strong understanding of web-based applications and backend sys...