Application Support Engineer

Role: Application Support Engineer - Mandarin Speakers

Employer: IT BPO

Working Mode: On Site

Working Hours: Rotational shift

Job Type: Permanent

Job Location: Century Square 63000 Cyberjaya, Selangor

Experience: Minimum of 6 months or (1) year or more of proven experience in a technical support capacity.

Applicants: Local Malaysian citizens mandarin speakers

JOB DESCRIPTION

· Drive incident and outage management to ensure seamless operations.

· Monitor systems and trends to enhance performance and prevent future incidents.

· Track and facilitate the acceptance of changes to production environments.

· Operate information technology production services in alignment with established protocols.

JOB REQUIREMENTS

· Bachelor's Degree/Diploma in relevant field of studies.

· Customer service experience is advantages

· Proficiency in IT Troubleshooting.

· It is advantageous ...