Application Support Engineer

SymphonyAI is a leading provider of financial services software, delivering cutting-edge compliance and fraud solutions. As we continue to expand our SaaS offerings, our Customer Operations team is growing to deliver exceptional support to our application users. We’re looking for an Applications Support Engineer who thrives on solving complex application issues, enjoys collaborating with clients and cross-functional teams, and is passionate about continuously improving the user experience in a fast-paced, innovative environment. If this sounds like you, we’d love to hear from you! 

Role Overview

As an Application Support Engineer, you will provide technical support for our compliance and fraud detection applications to both hosted (SaaS/cloud) and non-hosted (on-premises) customers. In this role, you will work closely with customers to investigate and resolve application issues, manage support tickets, perform root cause ...