Application Support Engineer, Alpha (Remote) - 60,000/year USD

The education support landscape faces mounting complexity even as schools, students, and families demand more. Educational institutions now require immediate, AI-enabled responses spanning learning platforms, SIS systems, devices, and operational processes. Yet most organizations remain trapped in disconnected tools, manual handoffs, and fragile systems that break down under pressure.

We address this challenge through a radically different approach: AI-enhanced cyborg agents positioned at the heart of a dynamic educational environment. In this position, you will influence how the system evolves. Each resolution strengthens future automation, each root cause investigation shapes process and policy, and each edge case you resolve delivers better outcomes for thousands of students and educators.

This role centers on hands-on, production-level problem solving within a service context. You will investigate unclear, multi-party failures spanning learning applications, SIS pl...