Application Support

JOB DESCRIPTION

As a Technology Support associate you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Provide resolution of all user and technology issues on the Production instance of the data solution application suite that involves tech troubleshooting on various systems and tools.
• Bring SRE mind-set to the application support Org. Follow 70-30 Prod Support & SRE hybrid model.
• Contribute on traceability and observability of the cloud based applications using CloudWatch and Datadog etc.
• Focus on Toil automation and Self-service tooling to avoid repetitive manual tasks.
• Support and Techno...