Application Support Analyst

**Sync Tech** is seeking an **Application Support Analyst** for its Belgian client, a global leader in digitized supply chain planning.This company provides solutions to help businesses tackle complex planning challenges with efficiency and sustainability.Their software integrates advanced intelligence for rapid, informed decision-making across supply networks, serving industries like consumer goods, life sciences, chemicals, and packaging.In this role, you will primarily support US-based clients and collaborate closely with US teams to deliver exceptional solutions.
**Main Responsibilities**:- Provide solutions for challenging customer problems- Take ownership of assigned tickets- Communicate implemented solutions to customers- Find optimal solutions using technical knowledge- Update Customer Services knowledge base- Maintain strong internal network to resolve customer issues- Manage ticket priorities and workload**Requirements**:- Master's degree with solid IT background (or s...