Application Support Analyst

The Application Support Analyst provides technical and functional support for business applications used by internal and external clients. The role focuses on incident management, application troubleshooting, user support, and collaboration with developers and analysts to ensure stable and efficient system operations. This position works within a global team environment and supports applications aligned with business and technology standards.

Key Responsibilities

• Provide day-to-day application and technical support through email, phone, and support portals
• Act as the first point of contact for application-related issues, incidents, and inquiries
• Log, track, and manage incidents and service requests, ensuring timely resolution within SLA targets
• Analyze issues, identify root causes, and escalate complex problems to appropriate teams when needed
• Communicate clearly with users, team leads, and stakeholders on issue status and resol...