Application Support Analyst

The Opportunity

Your Impact

The purpose of this role is to support our growing global Supply Chain & Planning capability, centred around our core WMS template. We are seeking a DevOps analyst with strong warehouse process and IT knowledge to drive change adoption, transition to sustain (T2S) and build enterprise capability across the user base to reduce incidents and problems, driving day to day service delivery as part of a team providing 24/7 coverage to business critical Move sites.

Responsabilities

• Incident resolution for WMS and integrations, including interfaces with ERP (e.g., SAP), automation systems, and warehouse IT hardware ie. handheld terminals (HHTs) & printers.
• Core IT functional ownership of LEA Reply Europe and LATAM assignment groups to ensure ServiceNow incidents and problems are resolved to meet service levels.
• Supporting the AWMS sites and markets in non-vendor defects and issues...