Application Support Analyst

Description
Position at Resolver
The Application Support Analyst is a hybrid of techie-lover, problem-solver, business-thinker, and customer advocate. This position focuses on customer needs through question/problem diagnoses, issue resolution and communication of technical solutions, all while delivering an exceptional customer service experience.

Customer Support
Solves problems through critical analysis, consultative questioning and relationship building

Responds to incoming customer support questions, requests, and issues by analyzing and troubleshooting each situation and always providing the customer with the best possible solution

Ensures the utmost courtesy, professionalism, and politeness in both written and verbal customer contacts

Receives, assesses, and prepares data from customers for conversion from older software versions

Documents all customer contact for future reference, you must be able to channel you...