Application Support Analyst

JOB RESPONSIBILITIES

• Responsible for troubleshooting the software applications a company uses and ensuring that help desk tickets are resolved in a timely fashion.
• Provide expert support to end users in the identification and resolution of application related issues.
• Maintenance of the Known Error Database (KEDB)
• Responsible for acknowledging the tickets within the Service Level Agreement (SLA).
• Escalation of tickets to the right resource with proper endorsement of the issue.
• Assumes all other duties and responsibilities as necessary.

JOB QUALIFICATIONS

• Bachelor's degree in Computer Science or Information Technology, or equivalent experience;
• Open for fresh graduates.
• Basic knowledge in using any ticketing system (SDP, SFDC)
• Basic knowledge in SQL Scripting.
• Basic knowledge in Local Area Network (LAN), Wide Area Network (WAN), Intranet & Internet connectivity.
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