Full-time
Application Support Analyst
Posted by Weave Solutions, Inc. • Makati City, Metro Manila, Philippines
About the Role
Job Description: Application Support Analyst
Role: Application Support Analyst
Location: NCR – Manila
Employment Type: Full-time
Schedule: 24x7x365 Roster / On-Call Rotation
Role Summary
We are seeking a resilient and technically astute Application Support Analyst to join our Operations team. In this role, you will be the guardian of our production services, ensuring high reliability, performance, and customer satisfaction.
You will not just work tickets—you will drive operational excellence. You will own the full lifecycle of incidents, maintain critical monitoring frameworks, and actively participate in our transition toward a DevOps and SRE-driven culture. You will be responsible for triaging complex application issues, managing communication during critical outages, and automating repetitive tasks to reduce operational toil.
Key Responsibilities
1. Application Support & Incident Management
Ticket Lifecycle Management:
Manage and resolve incidents an...
Role: Application Support Analyst
Location: NCR – Manila
Employment Type: Full-time
Schedule: 24x7x365 Roster / On-Call Rotation
Role Summary
We are seeking a resilient and technically astute Application Support Analyst to join our Operations team. In this role, you will be the guardian of our production services, ensuring high reliability, performance, and customer satisfaction.
You will not just work tickets—you will drive operational excellence. You will own the full lifecycle of incidents, maintain critical monitoring frameworks, and actively participate in our transition toward a DevOps and SRE-driven culture. You will be responsible for triaging complex application issues, managing communication during critical outages, and automating repetitive tasks to reduce operational toil.
Key Responsibilities
1. Application Support & Incident Management
Ticket Lifecycle Management:
Manage and resolve incidents an...
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