Application Support Analyst

Job Description

PRIMARY RESPONSIBILITIES

• Provide comprehensive technical support for applications utilized by the Equity middle office and back-office functions, including systems for booking, confirmation, and settlement activities.
• Execute release regression testing to ensure system integrity and functionality.
• Proactively identify and resolve technical issues through collaborative engagement with development teams and external vendors, addressing both immediate resolutions and long-term solutions.
• Participate in incident and problem management processes to maintain operational continuity.
• Serve as the primary liaison between end users, global teams, and external vendors to facilitate effective communication and issue resolution.
• Address user requests for technical assistance and ad-hoc support as required.
• Establish monitoring protocols, conduct troubleshooting activities, and generate ...