Application Support Analyst

ROLE PURPOSE

Deliver
efficient and reliable support services for information accessibility, business
operations efficiency and increased organisation productivity that contributes
to the Bank's IT strategy and roadmap

JOB DESCRIPTION AND ACCOUNTABILITY

·
Assist Support Manager in
managing reported incidents, problems, system enhancements and program fixes of
IT solution which covers the various phases of the system development life
cycle, from the business requirements gathering, design, develop, test until
the deployment while ensuring the adherence to BNM's IT policies, guidelines
and procedures

·
Collaborate with the
business users to provide timely and satisfactory support services which
include pro-active technical advice and guidance on the usage of supported
application/software, application/software updates and the impact to business

·
Ensure continuous
availability of app...