Application Support Analyst

Key Responsibilities:

1.Application Support:

• Provide first-line support to end-users by resolving application-related issues promptly and efficiently.
• Troubleshoot software problems, identify root causes, and implement solutions.
• Monitor and respond to support requests via email, phone, or ticketing system.
• Ensure all support requests are logged, tracked, and properly documented.

2.Technical Troubleshooting:

• Collaborate with cross-functional teams to diagnose and resolve technical issues.
• Perform system analysis to identify recurring problems and recommend long-term solutions.
• Identify and document software defects, liaising with developers for resolution.

3.Application Maintenance:

• Implement software updates, patches, and enhancements while ensuring minimal disruption to end-users.
• Perform routine maintenance tasks to optimize application performance.