Application Support Analyst

The Application Support Analyst provides technical expertise and operational support for business applications and related systems. This role is responsible for troubleshooting, resolving system issues, responding to service requests, and ensuring the stability and performance of mission‑critical applications. The analyst collaborates closely with the Service Desk, vendors, and internal stakeholders to support daily operations, enhance processes, and maintain reliable application performance.

Duties and Responsibilities

• Serve as the primary contact for application‑related issues.
• Diagnose and resolve application and system incidents.
• Collaborate with the Service Desk on escalated technical issues.
• Monitor and triage tickets submitted through the organizations ticketing system.
• Perform daily health checks on applications, scripts, and supporting infrastructure.
• Install, configure, and administer application ...