Application Support Analyst at Quantum

Take charge of application support with Quantum Lifecycle Partners as an Application Support Analyst in Brampton, ON. Deliver critical L2 and L3 support for CRM, ERP, and WMS systems.
As a full-time analyst, you'll troubleshoot complex issues across key platforms, including Microsoft Dynamics 365 Business Central. Your role involves writing SQL queries, building Power BI insights, and contributing to business analyst activities. This position demands a proactive approach to incident resolution and a keen understanding of application functionality to drive business process improvements.
Key Responsibilities:
• Triage incidents and service requests across CRM and ERP systems
• Perform root cause analysis for application defects and data issues
• Manage data fixes using SQL scripts with proper controls
• Design and maintain Power BI reports for various departments
• Document business requirements and support UAT efforts
Requirements:
• 3+ years in application su...