About the Role
Qualifications
- PREVIOUS EXPERIENCE IN A CALL CENTER ENVIRONMENT.
- Customer Service Oriented with demonstrated ability to show empathy.
- Excellent written and verbal communication skills.
- Must be patient and inclined to help others.
- Detail oriented.
- Ability to achieve high productivity and quality standards.
- Proficient working knowledge of Windows OS, Internet, and associated software.
- Bilingual - English/Spanish a plus.
Responsibilities
- Completes the online application for the claimant.
- Asks a series of personal medical questions.
- Uses several systems to complete the process: website, internal, and order management systems.
- Demonstrate empathy, compassion, and patience.
- Maintain confidentiality of sensitive information.
- Meet productivity and quality goals.
- Use of call management software to answer calls, adhere to specified s...
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