Full-time
Application Production Support
Posted by act digital EMEA - Alter Solutions • Lisbon, Portuguese Republic, Portugal
About the Role
We are looking for a Senior Application Support Engineer to join a high-availability Production Support environment within the Investment Finance domain. This role requires strong technical troubleshooting skills, ownership of incidents end-to-end, and close collaboration with IT and business stakeholders to ensure stability and performance of critical applications.
Key Responsibilities
- Provide L2/L3 production support for business-critical applications in an investment finance environment.
- Lead incident management end-to-end (investigation, resolution, communication), ensuring SLA compliance and stakeholder alignment.
- Perform advanced troubleshooting using SQL across SQL Server, Oracle, and Sybase environments.
- Monitor system health and performance using tools such as Kibana and
Ready to Apply?
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