About the Role
The role will be responsible in the managing the incidents and problems tickets escalated which includes investigation, resolution identification, impact and root cause analysis, and escalation to different support team for further investigation or resolution implementation.
The responsibilities we will trust you include but are not limited to:
Provide3rdlinesupporttoincidents/problemsescalatedbyLevel2support.
Performcodelevelinvestigation/troubleshootofincidentsand problemsandimplementcode changes in a highly technical environment.
Gatherdata,tests,andreplicateincidentsandproblems.
Usemonitoringanddiagnostictools orrunteststoinvestigateandresolveproblemsquicklyand accurately.
Triagingapplicationissuesanddrivingtoget totherootcauseofissues.
Your qualifications and experiences should be:
Degree in Computer Science, Information Technology, or other relevant...
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