Application Managed Services - Workday Client Success Manager

The Application Managed Services – Workday Client Success Manager is responsible for leading client relationships, service delivery excellence, and team performance across Workday Application Managed Services (AMS) engagements. This role serves as a trusted advisor to clients, ensuring contractual commitments, service level agreements (SLAs), and business outcomes are consistently met while identifying opportunities for optimization, growth, and continuous improvement.

Key Responsibilities

• Serve as the primary point of contact and escalation for managed services clients, building trusted, long‑term partnerships.
• Act as a strategic advisor, guiding clients on Workday best practices, new features, releases, and optimization opportunities.
• Lead client governance activities, including regular check‑ins, Quarterly Business Reviews (QBRs), and roadmap discussions aligned to client business objectives.
• Oversee end‑to‑end delivery of ...