Application Engineer

Title:
Application Engineer (ServiceNow Performance Analytics and Reporting)

Location:
Ayala, Makati - Hybrid

Skills:

• ServiceNow Modules Familiarity (ITSM)
• Reporting and Dashboard Creation
• Data analysis/visualization
• Key performance Indicator Development

Key Responsibilities:

• Develop and maintain ServiceNow Performance Analytics solutions, including scorecards, breakdowns, and time-series visualizations.
• Design and build interactive dashboards and reports to monitor performance and support business objectives.
• Analyze data to identify trends, patterns, and performance gaps within various ServiceNow modules.
• Define and set up thresholds, targets, and alerts to provide real-time visibility and predictive forecasts.
• Collaborate with business analysts, process owners, and IT teams to capture requirements and ensure alignment with organizational goals.
• Ensure ...